Why Files Get Rejected

Why files may be rejected

ComTrack rejects certain uploaded files to prevent bad data or duplicates. This can happen for two reasons:

1. Non-statement files

   Some carriers publish multiple report types under similar names. 

   Example: Anthem releases a “Commission Summary” — but it’s not a true commission statement. To avoid duplicating data when the actual Anthem statements are digested, ComTrack automatically rejects these summary-type files and accepts Anthem's weekly commission statements.

2. Rolling statements

   Other carriers issue rolling statements — reports that get updated throughout the month.

   Example:

   • On August 5, UnitedHealthcare’s August statement might include 10 rows.
   • By August 25, that same statement might include 30 rows (the original 10 + 20 new).

   Because these files change over time, ComTrack doesn’t ingest them until the month has closed. This prevents data loss from partial uploads or duplicate records.

The 3 carriers that have Rolling statements are:

• Aetna MA
• Heartland National
  • Publishes a Rolling and Defined statement. We recommend digesting the Defined statement. Here's a walkthrough.
• Unitedhealthcare

Re-upload after month end
Once the month ends, you can safely re-upload those statements and they’ll be processed normally.

Why your UHC file was Rejected